Apple Hit with Class Action Suit over MacBook Keyboard Failures

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Apple had advertised these keyboards to be "refined for greater comfort and responsiveness". The lawsuit has been filed in the Northern District Court of California in the United States, and primarily hinges on the complaints of two individuals named in the lawsuit.

Apple is facing a class-action lawsuit for knowingly selling MacBooks with faulty keyboards, as per some reports over the weekend.

The filing claims the MacBook and MacBook Pro laptops are "defective" as the butterfly keyboard is prone to fail, the lawsuit says thousands of customers have been affected by this issue.

Some extreme cases have also witnesses, the key failure.

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The investigation clearly stuck with MacBook owners, because soon after, more than 17,000 people signed a Change.org petition demanding that all keyboards with butterfly effect provided by Apple must be recalled. Later ported the design to the MacBook Pro which was launched in 2016.

"Despite awareness of the defect, Apple touted - and continues to tout - the MacBook as having a superior and highly responsive keyboard, with "four times more key stability than a traditional scissor mechanism", the complaint stated.

Moreover, it was much thinner, which allow the company to slim down the laptop frame and also make room for other components. For example, support documents detail a method of cleaning the keyboard with a can of compressed air, a technique that rarely works, according to those who have experienced serious complications. The suit claims that when a user presses one of the defective butterfly keys, it gets stuck, and they lose the ability to type with that key.

"Rao bought a 15.4" MacBook Pro in January, 2018, and a month later the notebook's "B" key became unresponsive. After attempting to clean out the key on his own, Rao ultimately sought help from the Apple store in April. Since the keys in the Macbooks can not be repaired by just anyone, Apple MacBook users are more bothered by the price to get their MacBooks fixed, especially if the users are out of warranties.

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Like most of Apple's laptops, the MacBook Pros have very poor ratings when it comes to user-repairability, so those faced with sticky or stuck keys have been forced to go down the official Apple fix route.

The suit also accuses Apple of failing to alert consumers about the issue. For customers outside of the warranty period, Apple denies warranty service, and directs consumers to engage in paid repairs, which costs between $400 and $700.

Both the plaintiffs are seeking damages and legal fees from the company.

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