A few minutes later, the store manager called the cops on them and they were taken out in handcuffs. "They really need to commit". Employees called the police when the men refused to leave the Starbucks after asking to use the restroom without having purchased any drinks.
Anti-bias training is meant to get participants to recognize their own unconscious biases and avoid unintentional discrimination.
Research shows unconscious bias training isn't particularly effective.
The company's chief executive, Kevin Johnson, flew to Philadelphia to meet with Nelson and Robinson, who later reached a settlement with Starbucks for an undisclosed sum. He said he heard the story of a colleague who grew up in South Africa during apartheid, according to the Post.
More companies should host similar training for their staff because racial bias exists across industries, said Jim Vincent, president of the NAACP Providence Branch.More news: Ubisoft confirms Assassin's Creed Odyssey, releases a teaser trailer
Wall Street analysts say the day of workshops in traditionally slow afternoon hours will cost Starbucks US$5-7 million in lost business.
When asked about how the Stroudsburg Starbucks' participation could set an example, Jones said that more restaurants, companies and institutions should take notice and implement their own training to prevent racial bias, stating that more education couldn't hurt. That follows comments from Starbucks Chairman Howard Schultz said he didn't want people to feel "less than" if they were refused access.
"We actually shy away from the word "training" altogether, because it's not quite possible to retrain our brains within a four-hour period", said Alexis McGill Johnson, co-founder of the Perception Institute, which helped design the sessions for Starbucks.
"May 29 isn't a solution, it's a first step", he said. But he said the training failed to address how to end instances like what happened in Philadelphia from occurring in the future. It is typically created to get people to open up about prejudices and stereotypes-for example, the tendency among some white people to see black people as potential criminals.
Starbucks said it will make Tuesday's curriculum available to the public and that it would also share it with partners, companies and other organizations interested in it.More news: Brad Stevens Prepares for Game 7 of the Eastern Conference Finals
"It doesn't make sense for me to have to be like 'Oh my gosh, this is how I'd treat Rebecca and this is how I should also treat Susan, ' but when it comes to how you treat me its totally different", Hornes said.
However, psychology professor Calvin Lai, of Washington University in St Louis, told AP that diversity training can sometimes "backfire and lead people who are kind of already reactive to these issues to become even more polarized".
One afternoon wouldn't really be "moving the needle on the biases", especially when it's a company with as many employees as Starbucks, he said.
But people who study racial bias say that's asking a lot.More news: Emmerson Mnangagwa promises Zimbabweans first free elections since Mugabe