Transgender woman says Arizona pharmacist REFUSED to fill her hormone treatment

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Hilde Hall said she had been prescribed the medication by a hormone expert prior to visiting the pharmacist, at CVS pharmacy, where she was questioned her loudly in front of other customers.

Hilde Hall says she felt the pharmacist at the Fountain Hills CVS went out of his way to embarrass and out her as transgender when she tried to pick up her medication on April 24. The state law does not mention hormone therapy prescriptions. In an article posted to ACLU's website Thursday, Hall wrote about how she was at the point where she would soon start seeing her body reflect her gender identity. The pharmacist still refused to fill the prescription without giving a reason.

"CVS extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", CVS said Friday on Twitter.

The pharmacist wouldn't give the prescriptions back to her, Hall wrote, so she had to ask her doctor to call them in to another pharmacy.

She says the pharmacist refused to fill the prescription with other customers within earshot and she left the location in tears with her seven-year-old child by her side. "The conduct of the pharmacist, who is no longer employed by CVS, violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

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CVS told CNN that the particular pharmacist, who refused to fill Hall's prescription has since been fired, the company stressing that they do not condone discrimination.

News of the encounter comes weeks after another woman, Nicole Arteaga, was denied her miscarriage medication at a Walgreens pharmacy in the Phoenix suburb of Peoria.

Joshua Block, senior staff attorney for the ACLU LGBT & HIV Project, said given the current political climate, it's critical that CVS ensures its customers are not harassed in its pharmacies.

Arizona and five other states-including Arkansas, Georgia, Idaho, Mississippi, and South Dakota-have laws on the books protecting pharmacists who refuse to fill certain prescriptions based on their religious beliefs.

Steve Kilar, a spokesman for the civil liberties union in Arizona, said Hall had filed a complaint with the organization in May after she was having trouble getting a response from CVS. Hall said a local Walgreens eventually filled the prescription.

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"She's obviously not the first person this has happened to, so the more people we can make aware of the problem, the better", he said. She said she chose the medication instead of undergoing an invasive medical procedure.

"I left the store feeling mortified", Hall wrote.

She filed a complaint with CVS after the incident but didn't receive acknowledgement for her concerns, Hall said. 'At the same time, they are also required to refer the prescription to another pharmacist or manager on duty to meet the patient's needs in a timely manner'. "Is there a company policy that he refused to follow?" said Gibson.

Hall said she hopes CVS also will take action and apologize for the way she was treated.

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