Wilharm says that heartbreaking news hurt even more, delivered through a machine.
"I don't think it belongs in an ICU, I don't think it belongs to critical patients that are going to die".
"As a society we can not accept this as a "new norm" or "standard operating procedure". there is still a need for human touch especially in the last hours of your life", Ms Spangler said.More news: Jussie Smollett struts into court for hearing about allowing cameras in courtroom
Wilharm, 33, said a tall machine on wheels eventually rolled into the room.
The machine could only reach the right side of the bed but Mr Quintana was hard of hearing in his right ear, requiring his granddaughter to repeat everything the remote doctor said.
She goes on to confirm he sadly passed away two days after being admitted to hospital. But she says she received no notice that it was part of hospital policy.
A California man's family is upset after his life-threatening diagnosis was delivered to him by a doctor, via a robot. It got to a point where she had to tell her grandfather he was dying because he couldn't hear what the robot was saying. She said it did not replace previous conversations with patients and family members.More news: The Duchess of Cambridge gives rare Prince Louis update
Annalisia shot the encounter on video, thinking at first that she could share the test results with her family.
The Kaiser Permanente Medical Center, where Quintana was being treated, responded in a statement carried by U.S. media in which it offered condolences to the family but disputed the characterization that the news was delivered by "robot". She said that after the visit, he gave her instructions on who should get what and made her promise to look after her grandmother.
In response, the senior vice president for Kaiser Permanente in south Alameda County, Michelle Gaskill-Hames, said that the situation was unusual and that the facility's officials "regret falling short" of the patient and his family's expectations.
Gaskill-Hames, the hospital spokeswoman, said the health care provider is "continuously learning how best to integrate technology into patient interactions". "This secure video technology is a live conversation with a physician using tele-video technology, and always with a nurse or other physician in the room", said Kaiser Permanente.More news: Trump 'Shouldn't Be' Pushing People's Buttons, Driving Down Our Discourse — CNN’s Acosta
Wilharm said the in-person doctor was "very sweet" and held her grandfather's hand as she spoke with him about hospice care and his options.